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Return and Exchange Policy - Omoma Store (omoma-store.com) - ٍSaudi-Arabia :

Introduction:

At Omoma Store, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please 1 read this Return and Exchange Policy carefully to understand your rights and obligations.  

Return Conditions:

  1. Return Period: You can request a return within 7 days from the date of receiving your order.
  2. Product Condition: The product must be in its original, new, and unused condition, with all original tags and packaging intact and undamaged.
  3. Proof of Purchase: You must provide a receipt or any other proof of purchase from Omoma Store.

Return Process:

  1. Contact Us: Please contact our customer service team via email at returns@omoma-store.com or by phone at 00966551293795 to submit your return request. Please provide your order number, details of the product you wish to return, and the reason for the return.
  2. Return Request Approval: After reviewing your request and confirming that it meets the return conditions, our team will provide you with instructions on how to return the product.
  3. Returning the Product: You must return the product to us according to the provided instructions.
  4. Inspection of the Returned Product: Once we receive the returned product, our team will inspect it and verify its condition.
  5. Refund: If the return is approved, the product value will be refunded to the original payment method you used for the purchase, after deducting the original shipping fees.
    • Free Shipping: If your original order qualified for free shipping, the standard shipping cost will be deducted when calculating the total refund amount after the product is returned.

Exchange Conditions:

Currently, we do not offer a direct exchange service for products. If you wish to exchange a product for another, please follow the return steps mentioned above for the original product and then place a new order for the desired product.

Non-Returnable or Non-Exchangeable Products:

Some products may not be eligible for return or exchange, such as:

  • Products that have been used or damaged due to misuse.
  • Products that do not have their original tags or damaged packaging.
  • Products purchased during final sale periods or special offers, unless there is a defect in the product.

Contact and Inquiries:

If you have any other inquiries or need assistance, please contact our customer service team via email at info@omoma-store.com.

Modifications to the Return and Exchange Policy:

We may update this Return and Exchange Policy from time to time. Any changes will be posted on our website.

Thank you for shopping at Omoma Store!